Bapple Services & Frequently Asked Questions
Websites, Marketing and Branding are a very involved & important part of your business growth strategy, allow us to simplify the process for you. Got questions? Find answers here.
1) What sort of design work do you do?
We specialise in website design/development, App design, UX & CX discovery workshops, Branding design / naming, Social media plans & integration, Email EDM campaigns & print design. All design is performed in-house by our team and includes 3 rounds of revisions, our clients never leave unsatisfied.
2) I’m starting a new business, can you help with my logo and branding?
3) How long will it take?
Websites can take anywhere from 3 weeks to 4 months depending on size and scope. We always start with an in-person discovery workshop to get to know your business and finish with training and user manuals for your site.
Branding takes 2-3 weeks minimum and is a very involved process that cannot be rushed, don’t worry we’ll get you involved also.
Print jobs can take from 1-2 weeks to design, print and deliver (we take care of printing and delivery if required, or use your own printer).
4.1) How much will my website cost?
We have 3 classes of websites, A, B and C class.
Our big budget ‘A’ class sites are completely custom designed and on-brand to your business purpose and range from $20k – >100k+gst. These sites can be as big as you need and as many custom modules and functionality as needed and usually are larger than 20 pages. Most Bapple sites are ‘A’ class custom sites eg. https://www.unrefugees.org.au/ , http://www.multigate.com.au/ , http://zeusstreetgreek.com.au/ , http://www.bourkestreetbakery.com.au/
‘B’ class is a fusion of C and A; a template design with many custom designed elements (What are the advantages of Templates vs. Custom web design?), budgets for these range from $10k – 35k+gst. Ideal for a business that has out-grown their first website, these sites are typically no bigger than 15 pages but can be extended. Eg. http://thefarmwholefoods.net.au/ , http://hitchadvisory.com/ , http://www.saltshein.com.au/ , http://pekoebrew.com/ , http://www.simonsaysmedia.com.au/ & http://thesdcentre.com.au/
Our simplest ‘C’ class websites start at $4990+gst, Ideal for startups, these are based on a slightly customised theme or template which we will help you select specific to your business. Because the core structure of these sites can’t be changed, the focus is aimed more at great content and photography. This is usually a long scrolling 1 page site or a simple 2-3 page template website. We will guide you through colour changes, logo positioning and fonts however we cannot change the core layout of the selected template without additional cost. These sites are typically no bigger than 1-4 pages but can be extended easily. We don’t have many examples of these as we mostly do B and A class sites, here’s some samples: https://saffronia.com.au/ , https://originsofaustralia.com.au/ , http://foxed.com.au/ & http://www.thehubhousediner.com.au/
4.2) How much will my logo / brand cost?
Strictly speaking, we do not design logos as such, we create brands… beside sounding pretentious, what’s the difference? A whole lot of research and character development. Anyone can create a trendy logo in a few hours but an effective brand has a story, character, a crowd, depth, values and much more. We recommend to allow 2-4 weeks to develop the concept properly with you, it’s best to get a quote first. Some brand designs can be cheaper, or more costly depending on your requirements but there are few shortcuts in great brands: [email protected]
4.3) How much will my email or flyer design cost?
Most designs take at least a full day to finish, this includes 3 rounds of included revisions, it all depends on the content and imagery, It’s best to get a quote first: [email protected]
5) How do you track project progress?
We keep to a timeline through our Cloud based project management system, updating you at key project milestones and we supply you with a detailed project schedule to follow.
6) Do you provide web hosting solutions?
Yes we can organise hosting for you at monthly or discount yearly costs starting from $19/mth. We use high speed SSD commercial grade hosting, not shared hosting.
7) What Content Management System do you develop for?
We specialise in WordPress, Magento, BigCommerce, Shopify & Squarespace website development.
8) Do you use WordPress templates and themes?
There are many pro’s and con’s to using templates/themes but we tend to specialise in custom designed jobs (from scratch) because they perform better with customers, SEO and Google results in the long-run. Generally we aim to create custom websites for specific business purposes but for ‘B’ & ‘C’ class (see above for Classes) websites we can use templates and customise them.
9) Do you develop e-commerce sites?
Yes we do and we use Woocommerce, BigCommerce, Magento or Shopify. We integrate these with eWay, Stripe and PayPal payment gateways.
10) Do you provide ongoing support?
Our website code is covered by a 30 day warranty, beyond that we can provide monthly ongoing maintenance as required, or discounted pre-purchased hours on retainer, please enquire within
[email protected]. It all depends on the amount of work you need doing per month.
11) How do I get more traffic to my site?
This is the 60 million dollar question! There are many ways, first of all, have a product/service that people really want! Secondly you need great content plus SEO tag and meta data structure. Thirdly we recommend promoting it across multiple channels such as social media, google ads, facebook ads and mailing lists coupled with effective EDM design, every week for 2-3 months after you launch! We do all these things, just ask – [email protected].
12) Can you help with digital marketing?
13) Do you design emails or EDM templates?
Yes we specialise in advanced EDM design, (see an example here) and we have a specific service dedicated to this, have a look at EmDash – Email template design a service by Bapple, or simply email us for a quote: [email protected]. We build EDM’s for Campaign monitor, Mailchimp, Salesforce, IBM Watson and more.
14) Why should I choose Bapple?
You should choose Bapple because we are forward thinking creative strategists and business minded to boot. We care about the end result for your Business case and we involve you in the process. We are also highly creative and passionate people. We design & create with commitment to a business cause, it shows in the final product and our customers notice.
15) Can I update my website on my own after it is live?
Yes, we create handbooks on how to edit your site in WordPress (or other) and we will guide you through it. Or you can hire us to do it for you for a small monthly fee, just ask – [email protected]
16) Will I be involved in the design and/or development?
Yes, we will keep you involved with the design process and your feedback is very important. We will also update you at key milestones of the development phase. We allow 3 rounds of design changes in our process and clients always leave satisfied.
17) Will my website work on mobile and tablet?
Yes absolutely! This is called ‘responsive web design’ and is a very important part of web design. The majority of people browse on mobile devices these days, if we didn’t allow for this you would lose 70% of your audience.
18) Can you integrate our current system with the new website?
Yes, if it is WordPress or Magento. If it is another system, we will need to review the site and see what is possible. Please enquire [email protected]
19) Can I pay with credit card?
Yes we accept credit card, however there is a 1.5% fee to cover our processing cost.