Investing in user experience design can yield a significant return on investment. However, selecting the right agency, design team, and cross-functional teams can be daunting. These FAQs aim to address some of the most common questions around this process.
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To help the Bapple team understand your needs and who to involve in your request, please provide as much detail as possible in your enquiry. If you’re unable to articulate this, we can give you a call to get a better sense.
Our team, including the webqem crew, will then analyse your request and assess the value we can provide in areas such as hosting, development, SEO and marketing.
Next, we’ll meet – either face to face or via video conference – to validate our assumptions based on what you’ve provided and what we’ve learnt.
Once we’ve had our introductory meetings, we can begin to forecast scoping, effort and costs. We believe in upfront transparency to build positive partnerships.
We understand that every organisation has its own workflows, compliances and communication methods. At Bapple, we’ve worked with a wide range of companies, from medium to large enterprises, such as banks and government departments, to medium and small businesses, such as startups and fast paced growing businesses – each with their own preferred way of working.
Our kick-off meetings will iron out these kinks, where our producer learns what best suits you, who to involve and how to involve them, and how to maintain governance to align with the scope and timeline.
If any new ways of working are needed to complete the work, Bapple will provide adequate training/onboarding while integrating it as best we can into your existing ways of working.
For any work Bapple commits to, we create a thorough proposal, highlighting an outline of works, deliverables, timings and milestone agreements.
We understand that every organisation operates in different ways, so we’ll discuss and agree with you on the best way for payments to take place throughout the project.
Generally, Bapple prefers to complete major milestones of work, have them reviewed and approved by you, and then submit a milestone payment.
These payments may take the form of an invoiced email or through any internal process request, such as a PO (purchase order).
As we are an umbrella company of webqem, payments and agreements are handled by the webqem accounts team in liaison with your organisation’s preferred point of contact.
If there are any material fees associated with the works, Bapple may request that a deposit or the full amount of these material costs be provided prior to commencing works. This will all be transparently shared with you in a proposal or statement of work.
Our experienced in-house developer team understands how to utilise different development stacks to ensure autonomy is on your side. From CRMs to CMSs, we try and provide you with the greatest flexibility without the need for continuous (and costly) support for minor requests, content updating or staff training.
However, we always provide support as needed, allowing us to maximise the potential of your digital opportunities.
If you have an external or internal development provider, our design team can provide support when and where needed. Our design deliverables are created in the best way possible to provide concise guidance on the designs delivered in the project.
If you require any consultation on technical architecture or solutions, our teams can provide you with transparent consultation, allowing you to reduce technical debt with uninformed technical stack selections.
We advise all our clients to embrace and trust the design thinking process, as it creates that much-needed balance between business objectives and user needs.
Of course, with minor change requests we’re most happy to provide our consultation, allowing for greater transparency and mitigating risk.
From our 18 years of experience, we do not recommend approaching the project with solution-first thinking – it invariably leads to unexpected issues down the line.
Bapple’s design team can be broken into 3 general fields (with cross-collaboration, of course).
UX Lead
This designer is responsible for identifying the problem as a whole and devising a strategy to provide meaningful solutions backed by data. Their continuity is throughout the project and they will provide adequate guidance, instructions and learnings to all stakeholders involved.
UX Designer
This designer performs a large chunk of the research work – like usability testing – along with the lead or UI designer. They are responsible for providing the data that drives decision making in research and the functionality that delivers success in design (wireframing). The UX designer continues to work with the UI designer, as wireframes are converted into interface designs, ensuring that function prevails over form and the solution to identified problems is resolved.
UI Designer
This designer focuses on interface details – blending the optimal functionality of the design with the aesthetic derived from your branding. They also work with developers to ensure the design is developed as intended – with all its functional properties and interactions.
Our designers are a patient bunch, and we’re aware that user experience design practices might be foreign to your organisation. We always ensure that we provide adequate rationale for the work we are doing and the goals we aim to achieve.
Cost is, of course, directly related to the effort required to reach the outcome you need. We’re always looking to be as efficient as possible and keep your costs down; our interest is to create a long standing partnership – not a one-off sale.
webqem are experts in understanding the right tech solution for your needs – including integration with existing providers or technologies – and Bapple are experienced with utilising existing assets or templates to create meaningful experiences delivering business goals.
Estimates can be provided once we have clarity on feasibility and a path ahead for your project. This can provide the transparency you need before committing.
This depends on the complexity and effort required to deliver what you need.
If there is a tight deadline or a project is so large that you don’t know where to start, our discovery phase is where timelines, goals and deliverables are prioritised to present you with a feasible strategy and a roadmap for delivery.
Most of our larger clients opt in to this discovery process, where phases can be designed and released with milestones and success metrics to keep all stakeholders aligned and happy.
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